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Application Support & Maintenance


Application Support & Maintenance

Working in a “partnership” model with clients, our teams function as extension of our clients’ own IT teamin onsite, offshore, or mixed onsite-offshore models to exploit the time zone differences and to provide maximum flexibility for team ramp-ups and ramp-downs. Our teams thus maintain and enhance legacy applications as well as develop and implement new applications and COTS products as applicable.

Hexaware’s project management practices are based on industry standard process quality frameworks such as CMMi, Six Sigma and are strongly backed by the Centre of Excellence for Insurance having senior business analysts.

Application Development

Hexaware’s development services help you build applications tailored to meet not just your business requirements and technology challenges of today but also of future. We deliver best quality, highly flexible applications which are completely secure, easily deployable and which allow ease of maintenance due to their component-based designs are geared to provide time-to-market benefits.

Application Maintenance and Support

Our maintenance services allow you to evolve your applications with your changing business requirements, reduce the system downtime, improve performance and in the process enhance and extend the life of the applications. Backed with our domain expertise in Insurance it enables you to focus on the business essentials freeing your key people from mundane routine tasks.

Our Support services include call-based resolution as well as ticket management.

All our AMS processes are managed through strict adherence to SLAs and regular Governance at both the project and Delivery levels.

Legacy Modernization

Insurance companies are challenged with highly integrated, very complex and inflexible IT systems. They are not only very expensive to maintain, but also affect the business in an adverse manner leaving little choice but to change. Hexaware’s 3-point framework for modernization will help insurance companies throughout the entire modernization process and would help achieve:

  • Improved efficiency and consistency in decision processes like underwriting rules, product pricing
  • Optimal operational costs through better infrastructure utilization and optimized processes
  • Greater integration

Hexaware provides services of Custom Development as well as the service of Implementation/Customization of Packaged Software.

Application performance tuning

Hexaware has built a strong expertise in Application Performance improvement for legacy systems allowing our clients to extract significantly improved performance from their existing systems.

Explore Hexaware Application Development and Maintenance capability for:

  • Legacy Modernization: Hexaware’s 3-Point framework for modernization to help insurers achieve improved efficiency and greater integration at optimal cost
  • Data warehousing & Reporting: Hexaware’s expertise in data based services ranges from designing/enhancing ware-houses, master-data-management, mining, profiling. data-quality solutions to multiple reporting solutions. Hexaware also provides ready-to-use jump start kits for analytical reporting in core insurance and non-core domains
  • Channel Management: Increasingly, distribution is seen as the point where insurance companies can create and sustain a competitive advantage. Hexaware is well suited to address your growing requirements in this through its offerings
  • New Business and Contract Management: Improve your operational efficiency leveraging latest technology using Hexaware’s innovative solutions in these domains ranging from off-the-shelf Policy Administration Systems to custom built solutions like New Business Front End System
  • Claims processing: With years of experience behind it in Insurance Claims, Hexaware provides services like custom built or off-the-shelf Claims Management solutions, Claims Analytics solution, Fraud Management Solution and Claims-BPO solutions